At Softpak in Ridderkerk, we are looking for an IT Helpdesk Employee to strengthen our team. Do you feel at home in IT and/or the logistics sector? Do you enjoy helping customers? Then we are looking for you!

What will you be doing?

As a Helpdesk Employee, you will be busy every day keeping Softpak’s systems running for more than 400 customers.

Your responsibilities include:

• You are the point of contact for customers regarding our software: Softpak ProStore (Warehouse Management System) and Softpak ProFor (Freight Forwarding System).
• You answer customer questions by phone and via the online helpdesk. You know exactly what to do and keep things clear for yourself and the customer.
• You closely follow up on incidents and requests from our customers.
• You perform tests and help customers further by resolving the issue yourself, whether or not in collaboration with one of your colleagues.
• You build a relationship of trust with your customers.

What do you bring?

We are looking for this profile:

• You have completed an MBO (Intermediate Vocational Education) or HBO (Higher Professional Education) degree in the field of IT and have work experience in a similar role and/or in logistics.
• You are customer-focused and gain satisfaction from solving (sometimes complex) problems and satisfying customers.
• You are a strong communicator and can express yourself perfectly in both Dutch and English.
• You can work independently, are assertive, and have a sense of initiative.
• You are problem-solving oriented and like to take responsibility.

Experience with the following is definitely a plus!

• Software & business applications
• Reporting tools (e.g., JS Reports, JasperReports, CrystalReports).
• Forwarding or WMS (e.g., Softpak, Boltrics, Fiton, BluJay, e2open, CargoWise, Wics, AstroWMS).

What do we offer?

As an IT Helpdesk Employee at Softpak, you can count on a varied and independent job.

We also offer you:

• A good gross monthly salary starting from €2400, depending on the knowledge and experience you bring.
• 26 vacation days.
• Excellent supplementary employment conditions, including a good pension scheme, laptop, travel allowance, and collective health insurance.
• The opportunity to put your knowledge into practice, where you will then have plenty of room to learn even more about ICT.
• A friendly work atmosphere and fun social activities.

Interested? Get in touch with Dyonne de Graaf, +31614206825, dyonne@lincks.nl